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Campaigns - Trigger Index

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Chris Gilroy
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See what each campaign trigger does.

What Are Triggers?

Triggers are what has to happen before a campaign action runs. You can limit a trigger to a location or a customer group.

Actions are a separate list. See Campaigns - Action Index.

Triggers

The campaign editor groups these by category and lists them by name. A trigger is missing from the list when it is turned off, or it is only used on a system activity.

Sign Up & Profile Completion

Trigger What it does
N day(s) after Customer Signs-up Runs each day. Actions run this many days after the customer signs up. Once per customer.
When Customer Completes Profile (online or on tablet) The customer finishes a profile after they are already a member. Once per customer. This is not the first sign-up.
When Customer Downloads Mobile App The customer starts using the mobile app with your store. This is in addition to signing up in the app. Once per customer.
When Customer Imported The customer is imported. Once per customer.
When Customer Opts In The customer opts in to text messages. Once per customer.
When Customer Signs-up In-Store The customer signs up by text, a point-of-sale import, the in-store tablet, or a profile created on the portal. Once per customer.
When Customer Signs-up On Mobile App The customer signs up in the TapMango app or your branded app. Once per customer.
When Customer Signs-up Online The customer signs up on your online sign-up page. Once per customer.
When Customer Signs-up Online with Tag The customer signs up online using the tag they registered with in store. Once per customer.

Time Based

Trigger What it does
N day(s) before 'X' membership renewal Runs each day. Actions run this many days before the membership you choose renews. 0 is the renewal date.
On Specific Date Actions run at the date and time you set. One time, or on a repeat schedule.

Customer Visits

Trigger What it does
N day(s) after customer's last check-in Runs each day. This many days after the customer's last check-in.
When Customer Checks-in N Days In a Row The customer checks in this many days in a row. Use 2 or more.
When a customer checks-in every N time(s) (repeating) The customer reaches this check-in count.

Customer Wallets

Trigger What it does
When Customer Makes N Wallet Payment(s) The customer pays from their wallet this many times.
When Customer Makes N Wallet Payment(s) in N days The customer pays from their wallet this many times inside the number of days.
When customer loads wallet with minimum N The customer loads their wallet with at least this amount.
When customers wallet balance goes below N The wallet balance falls below this amount.

Customer Activity Bonuses

Trigger What it does
N day(s) before Customer's Birthday Runs each day. The birthday is inside the number of days you set. A missed day can still send for a short time after the birthday.
When Customer Wins 'X' N time(s) The customer wins the prize you choose this many times.
When Customer Wins Instant Win Game The customer wins Instant Win. Hidden when the activity already has Run Instant Win.
When Customer connects to Facebook The customer connects Facebook. Once per customer.
When Customer is near your store Not shown in the campaign trigger list.

Customer Social Media/Review

Trigger What it does
N day(s) after Feedback is Received Runs each day. This many days after feedback in the star range you set. Once per customer.
When Customer posts on Facebook The customer posts on Facebook. You choose the post type.
When Feedback is Received Feedback arrives inside the star range you set. Once per customer.
When Survey Response is Received A survey response arrives as a Promoter, Passive, or Detractor. Once per customer.

Customer Payments/Purchases

Trigger What it does
N day(s) after a customer purchased 'X' product Runs each day. This many days after the customer bought the product you choose.
N day(s) after customer's last payment Runs each day. This many days after the last payment.
N day(s) after customer's last product purchase Runs each day. This many days after the last product purchase, any product.
When Customer Makes N Payment(s) The customer has this many payments recorded.
When Customer Pays Cash Not shown in the campaign trigger list.
When Customer Purchases 'X' N Days In a Row The customer buys the product you choose this many days in a row. Use 2 to 30.
When Customer Purchases 'X' N time(s) The customer buys the product you choose this many times.
When Customer Purchases 'X' N time(s) out of N The customer buys the product this many times out of a larger total. The total must be higher than the count.
When Customer Purchases Instant Deal The customer buys the Instant Deal you choose.
When Customer Purchases Product from Category 'X' N time(s) The customer buys from the category you choose this many times.
When Customer Spends at Least $N A payment reaches this amount.
When customer completes their first transaction The customer's first completed purchase or payment.

Customer Friend Referral

Trigger What it does
When Customer Refers N Friend(s) The customer has referred this many friends.
When Referred Friend Enrolls The referred friend signs up. This replaces the other sign-up triggers for that customer. Once per customer.

Customer Points

Trigger What it does
When Customer achieves N lifetime points Lifetime points reach the amount you set. Once per customer.
When Customer achieves N points The point balance reaches the amount you set and holds for the number of days you set. Once per customer.

Customer Groups

Trigger What it does
N day(s) after a customer is added to 'X' group Runs each day. This many days after the customer is added to the group. Use a group you manage, not a filter group.
When Customer is Added to 'X' Group The customer is added to the group. The first run is immediate. A repeat can be set in days or months. Use a group you manage, not a filter group.

Customer Redemptions

Trigger What it does
When Customer Redeems Promo Code 'X' The customer redeems the membership promo code you choose.
When Customer Redeems Reward 'X' N time(s) The customer redeems the reward you choose this many times.
When Customer Redeems Voucher 'X' N time(s) The customer redeems the voucher you choose this many times.

Mobile Orders

Trigger What it does
N day(s) after customer's last order Runs each day. This many days after the last order. Once per customer.
When customer places N order(s) The customer places this many orders.
When customer places N orders in N days The customer places this many orders inside the number of days.

Punch Card

Trigger What it does
When customer collects N purchases of 'X' The customer reaches this many purchases of the product you choose. Use this for a punch card.

System

Trigger What it does
Manual Trigger Only on a system activity. Not shown on a regular campaign.
System Trigger Only on a system activity. Not shown on a regular campaign.

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