Send a fixed Promo Link SMS that links customers to a promotion on social media when this retention option is available for your account.
What is Promo Link SMS?
Promo Link SMS, also called Social Media Link SMS, sends a fixed text that links to a promotion hosted on social media. Only three fields can change:
- Customer's Name updates automatically from the customer profile name.
- Merchant’s Marketing Name updates automatically from your business marketing name.
- Social Media URL is the only field you edit. Use a link from the tables below.
SMS Template
Hi Customer,
Discover what's new today at Coffee Plus, Powered By TapMango:
instagram.com/reel/XXXXXXXXXXXXX
txt STOP to unsub, HELP for help
Social Media
The examples below show what can be removed from a social media link before you add it to a campaign. To get the URL, use Share or Copy Link on a post. If you don't see the platform you want, contact Support to request additional options.
Use an fb.com share URL for Facebook. Replace `facebook` with `fb`.
| Platform | Original link | Link used in campaign |
|---|---|---|
| https://www.facebook.com/share/p/XXXXXXXXXXXXX/ | fb.com/share/p/XXXXXXXXXXXXX | |
| https://www.instagram.com/reel/XXXXXXXXXXXXX/?utm_source=ig_web_copy_link | instagram.com/reel/XXXXXXXXXXXXX | |
| TikTok | https://www.tiktok.com/@handle/video/XXXXXXXXXXXXX?is_from_webapp=1&sender_device=pc | www.tiktok.com/@handle/video/XXXXXXXXXXXXX |
| X (formerly Twitter) | https://x.com/Handle/status/XXXXXXXXXXXXX | x.com/Handle/status/XXXXXXXXXXXXX |
TapMango changes an X link to the short form before it is sent.
| Platform | Final format |
|---|---|
| X (formerly Twitter) | t.co/Handle/status/XXXXXXXXXXXXX |
Additional Questions?
If you have questions that aren't covered in this guide, contact us and we'll be happy to help.
If you have any questions, talk to us and we'll be happy to help.
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