If your TapMango system is integrated with Clover for online and mobile app orders, all refunds must be processed directly through Clover. To issue a refund, follow the steps below on your Clover POS terminal:
1Step 1On your Clover device, open the Refund app.
2Step 2Select Look Up Past Payment.
3Step 3Find the transaction you want to refund.
4Step 4Tap Refund.
5Step 5Tap Refund in the dialog box.
6Step 6Tap which items or services the refund will apply to. You can do a full or partial refund. The delivery fee can be refunded for SELF-DELIVERY only. If you're using a third-party delivery integration (i.e. DoorDash or UberDirect), you must contact the delivery service provider directly.
Clover's guide to refunding an online order is Refund online orders on the dashboard.
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