Troubleshooting Online Ordering Errors with Clover

This guide will cover errors related to online ordering integrated with Clover, how to resolve the error, and what caused it.

Sale Count per IP Error

Clover has many fraud management tools to protect your business from credit card fraud in-store and online. Transaction Limits allow you to set rules to automatically void transactions that exceed the limit(s) set. Using a rule to limit the number of transactions per IP address, can cause Clover to reject online orders sent from TapMango if it isn't configured correctly. Clover may have automatically enabled this fraud tool to protect you and your business from fraud if you use Clover Payment Processing for an e-commerce storefront. The below error will appear when customers attempt to check out:

Why does this happen? TapMango order data is sent from fixed IP addresses to Clover, think of this as the "from" address for where the data came from. If the Transaction Limit rule isn't set high enough to accommodate the number of orders received from TapMango, payments are declined once the rule threshold is met.

Example: On average you receive 30 orders per day from TapMango. If Transaction Limits are set to auto-decline a transaction if the number of transactions per IP is greater than 10 during 1 day, Clover will auto-decline orders after it receives 10 orders from one the fixed IP addresses.

Declined. Unable to process the Payment. Declined as sale count per IP address is greater than configured amount.

How to resolve the error

The rule limiting transactions needs to be edited or deleted to accommodate the number of orders received from TapMango. This is a setting in Clover you must change through Clover's Dashboard. Follow the steps below to navigate to the correct settings: ⯆CLICK HERE TO OPEN & CLOSE STEPS⯆

If you need assistance editing or deleting a rule contact Clover Support directly.

Gateway Timeout Error

When TapMango sends order data to your Clover for payment processing and order printing the integration expects to receive a response from Clover. If the TapMango integration doesn't receive a response from Clover the following error will appear:

Declined. Unable to process the Payment. Gateway Time-out.

Why does this happen?

Clover's servers aren't responding to TapMango with confirmation of payment processing and order generation, preventing customers from placing orders online or through the mobile app.

How to resolve the error

This error will resolve on its own time when Clover's servers are once again operational. Check the status of Clover's servers here.