1. Sign in or register on the rewards widget

Clicking Register or Log In on the rewards widget will direct customers to Shopify's login/registration page.

If they already have an existing TapMango rewards account in-store or on the mobile app, logging in/registering with the same email as their existing rewards account will sync the two together. This will allow customers access to the same points and rewards in-store and on the mobile app.

2. Stay on the "Rewards" tab

Once logged into the widget, the customer will see 3 tabs. They can only redeem their rewards from the "Rewards" tab.

• "Rewards" tab: Displays the vouchers and rewards that are ready for the customer to redeem. Also displays rewards redemptions that are in progress. 
• "How to earn" tab: All possible rewards offered by the business and what the customer has to do to achieve them.
• "History" tab: the customers recent activities (purchases, redemptions and points earned).

3. Click "Claim Reward" on the discount they want to use for their purchase

Rewards that are available for the customer to use will display a "Claim Reward" button that they can click. 
Once they've clicked "Claim Reward," a discount code will be made available to use at checkout.

4. Copy the discount code and use at checkout

Once the customer is ready to pay for their purchase, they can copy the discount code from the widget and proceed to checkout.

They will need to enter the copied code in the Discount Code field at checkout.

Please note, the code must be copied before going to checkout. Shopify suppresses the widget on the checkout page so the customer will not be able to access it from there.

Q&A:

My customer clicked "Claim Reward" on a discount, but has changed their mind. How do I reverse this so that they get their points/voucher back for later?

Please contact TapMango support for assistance with reversing a claimed reward.