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How To Update or Install the Latest Version of the Tablet App

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Update the TapMango tablet app, or install it when TapMango is not already on the tablet.

If your tablet doesn't have TapMango preinstalled, start at Downloading and Installing the TapMango App.

Before You Begin, Note Down Your Tablet Device Key

Whether the tablet gets a new device key depends on the version already installed. Moving from version 2.50 to 3.0 or later can issue a new key. A normal update usually keeps the same key, and it should.

If your in-store POS is integrated with TapMango, or you have two tablets paired together, note the device key before you update. After you install TapMango Tablet App (3.0.8), compare it with the key you noted. If the key changed, Support remaps the tablet.

You can find the current device key from the merchant-facing side of the tablet: Other > Device Info.

How To Exit the TapMango App

1Step 1Flip to the Cashier/Admin side of the tablet and select Other > System Menu > Quit.
2Step 2Enter the password 999999 (the number 9 six times).

Leaving the TapMango app

If the app is not responsive, press and hold the power button to restart the tablet. Do not reopen the TapMango app once it restarts.

Downloading and Installing the TapMango App

1Step 1Open Google Chrome or Firefox (Focus).

Google ChromeFirefox Focus

Chrome and Firefox Focus on the tablet

2Step 2Type tapmango.com/downloads in the address bar and tap the icon on the keyboard to go to the downloads page.

Downloads page in the address bar

3Step 3Under Tablet Downloads, click TapMango Tablet App (3.0.8). When the pop-up appears, click Download. You may need to scroll down the page before you see the download.

Tablet Downloads

Download the tablet app

4Step 4When the download is finished, a notification appears at the bottom of the screen. Click Open, then click Install.

Open the finished download

Install the TapMango app

5Step 5When the pop-up says TapMango is installed, click Open.

TapMango is installed

6Step 6Two app permissions pop-ups will appear. Accept both. If permissions are denied, the TapMango app will not function properly.

First app permission

Second app permission

If you miss the download notification, swipe down from the top of the screen to open the Android Quick Settings notification panel. The TapMango file appears there. Tap it to install.

TapMango file in the notification panel

If a pop-up says "For your security, your phone is not allowed to install unknown apps from this source":

1Step 1Click Settings.
2Step 2Turn Allow from this source on.
3Step 3Click the back button, then continue the install.

Unknown apps security pop-up

Allow from this source turned on

If TapMango is integrated with your in-store POS, sign in from admin mode and go to Other > Device Info. Compare the device key with the one you noted. It should be the same. If it changed, note the first 4 characters of the new key and contact TapMango Support to remap the tablet and complete a test transaction.

Questions?

If you have any questions about TapMango Memberships that aren't covered in this guide, reach out to your account manager or Support:

  • Phone 1-855-208-0020
  • Email support@tapmango.com
  • Start a chat
Contact us

If you have any questions, talk to us and we'll be happy to help.

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