Attach TapMango customers on a Lightspeed (X-Series) register so the sale earns points and can use a voucher.
For setup, see Setting up your Lightspeed (X-Series) Integration.
Attaching existing rewards customers
Whether you run your Lightspeed X register from a web browser or from a POS or iPad, attaching an existing TapMango customer works the same way.
1Step 1Ask the customer to sign in to the TapMango tablet before the cashier scans any items.
2Step 2Add items to the sale on the LS-X register. Start the sale as normal and scan the customer's items. Once an item is on the sale, the cashier sees the customer's name attached to the sale.
3Step 3Click Pay. The rewards window pops up. The cashier can select a TapMango discount to apply to the sale, or skip and move on to the payment screen.
4Step 4When the sale is complete, the customer is signed out of the tablet. Points for the sale are assigned to the customer's rewards account, and any vouchers used or points redeemed are removed from their account.
Cashiers may not see every discount. They only see discounts mapped to qualifying items in the cart. For example, if a customer has a Free Cookie voucher on the TapMango tablet, the cashier sees that voucher on LS-X only when a cookie is in the sale.
If the customer exists in TapMango but not in Lightspeed, refresh the screen and then add items to the sale so the customer attaches. This is because of caching on the POS, which is a limitation of the POS. Use the refresh steps below if an existing customer does not attach.
Attaching newly registered customers
When a customer registers for the first time on the TapMango tablet, or exists in TapMango but not in Lightspeed, refresh the LS-X register or you will not see the customer attached to the sale.
Refreshing from a web browser
1Step 1If you run the register from a web browser, click the browser Reload button.
2Step 2After refreshing, follow the attach steps above.
Refreshing on iPad
On iPad, refresh a new customer, or a customer who is in TapMango but not in Lightspeed, by adding or removing a line item.
After you add or remove a line item, follow the attach steps above.
Troubleshooting
Can TapMango wallet payments be made through the registerNot at this time. If a customer wants to use wallet funds on a sale, manually deduct the wallet balance from the admin side of the TapMango tablet.
Can I use multiple TapMango discounts on a single transactionNo. You can use only one discount per sale.
I use a Vend Chrome extension. Will this still workThe old Vend Chrome extension is being deprecated. Contact TapMango Support or your account manager so you can be moved to the Lightspeed X process.
Contact usIf you have any questions, talk to us and we'll be happy to help.
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