Turn on Online Review Boost and set where positive ratings are sent, when feedback is requested, and what customers receive for leaving it.
Add Online Review Boost To Your Account
Before you can start using Online Review Boost, the feature needs to be added to your account. There's no extra charge for it, and it is currently an opt-in feature.
Contact us to have it turned on.
Enabling Online Review Boost
Once we've added the feature to your account, you'll see Online Review Boost on the left side of https://portal.tapmango.com.
Disable Net Promoter
Online Review Boost creates its own Net Promoter campaign. You cannot have an enabled campaign called Net Promoter.
Delete the existing campaign first. Go to Campaigns > Manage Campaigns, then click Delete next to the Net Promoter campaign.
Enable and Get Started
Once that campaign is deleted, go to Online Review Boost and click Enable, then choose your options.
Setting Up Online Review Boost
Fill out the options, then select Submit.
Review platform of choice?
This is the review platform you want to send customers to if they meet the minimum rating level. You can add a different review site for each location. Choose from:
- Yelp
- TripAdvisor
- Custom
You can copy and paste the link to your review page, or use the ID from the review site itself.
For Google, use Google's tool to find your Google Places ID: https://developers.google.com/places/place-id
What minimum rating is considered to be positive?
Choose between 1 and 5 stars. This is the minimum rating a customer must pick to be sent a message asking for a review on the platform you chose.
Request internal customer feedback on the tablet?
Choose yes if you'd like the Leave feedback option to appear on the tablet. If you choose no, customers will only be requested feedback via email or SMS using the method you pick in the next question.
When should we email/text request for feedback?
This is a list of conditions. Pick what best suits your needs. This is how a customer will be sent a text or email if they do not respond to Leave feedback on the tablet.
| Condition | Description |
|---|---|
| {COUNT} day(s) after a customer is added to '{GROUP.DISPLAY}' group | Notified a specified number of days after being added to the selected group |
| {COUNT} day(s) after a customer purchased '{PRODUCT.DISPLAY}' product | Notified a specified number of days after purchasing a specified product |
| When Customer achieves {POINTS} lifetime points | Notified after reaching a specific amount of lifetime points |
| When Customer achieves {POINTS} points | Notified after reaching a specific amount of current points |
| When Customer Checks-in {COUNT} Days In a Row | Notified when checking in a specific number of days consecutively |
| When Customer Checks-in {COUNT} time(s) | Notified after checking in a specific number of times |
| When Customer is Added to '{GROUP.DISPLAY}' Group | Notified when being added to a specified group |
| When Customer Makes {COUNT} Payment(s) | Notified after making a specific number of payments (to earn points by dollar) |
| When Customer Purchases '{PRODUCT.DISPLAY}' {COUNT} time(s) | Notified after purchasing a TapMango product a specific number of times |
| When Customer Purchases Product from Category '{PRODUCT_CATEGORY.DISPLAY}' {COUNT} time(s) | Notified after purchasing a TapMango product category a specific number of times |
| When Customer Redeems Reward '{REWARD.DISPLAY}' {COUNT} time(s) | Notified after redeeming a specific reward a specific number of times |
| When Customer Redeems Voucher '{VOUCHER.DISPLAY}' {COUNT} time(s) | Notified after redeeming a specific voucher a specific number of times |
| When Customer Wins '{PRIZE.DISPLAY}' {COUNT} time(s) | Notified after winning a specific instant win prize a specific number of times |
What reward would you offer to get customer's feedback?
Choose what you'd like to reward customers for leaving feedback:
- None
- Points
- Voucher
Would you like to be notified of every feedback by email?
Choose whether you want to be notified by email. If you do, enter the email address that should receive a notice when someone leaves feedback.
If you have any questions, talk to us and we'll be happy to help.
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